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IBM MQ and CloudOps landscape for a leading insurance company

Automated processes, optimized deployments and secure system support - reliably implemented with hybrid CloudOps services and IBM MQ Managed Services.

Project key figures

Cloud Ops, Automation, IBM MQ Maintenance

Delivery Focus

IBM MQ

technology

Insurance

Industry

Munich

Service region

7 years

Project duration

 

 


The challenge

A leading insurance company required professional IBM MQ Managed Services as well as continuous CloudOps and automation support to ensure the stable and regulatory compliant operation of its business-critical messaging infrastructure.
At the heart of the project was a complex, hybrid IT infrastructure consisting of Linux servers, containerized applications (Kubernetes), database systems and central monitoring platforms. As the backbone of numerous core processes, IBM MQ played a crucial role in ensuring reliable, secure and high-performance communication between internal systems and external partners.


The challenge was to

- Ensure high availability and reliability of the IBM MQ environment

- consistently comply with regulatory requirements (e.g. BaFin, VAIT, DORA)

- standardize deployment and operating processes through infrastructure as code and automation

- minimize manual intervention and reduce operational risks

At the same time, services had to be provided in a hybrid operating model (remote & onsite) - with maximum transparency, productivity and stable system availability.

2026_iW-32-Insurance

Our solution

We took over holistic CloudOps and automation services and were responsible for the complete lifecycle operation of the IBM MQ infrastructure, including adjacent IT operations.
Our scope of services included both stable operation and the continuous optimization and automation of the system landscape.
Central measures at a glance:
- Operation of server environments on RHEL distributions (including CentOS, AlmaLinux)- Administration and support of Linux-based applications such as DokuWiki, Graylog and GitLab
- Conception and control of automated deployment processes with Ansible and AWX
- Development of individual automation scripts in Bash, Python and Perl to reduce manual routine tasks
- Database management for PostgreSQL, MongoDB and Elasticsearch
- Monitoring and proactive incident management with checkMK
- Operation and maintenance of containerized infrastructures based on Docker and Kubernetes
- Implementation of security measures and system hardening in accordance with enterprise and compliance requirements (e.g. VAIT/DORA-compliant)
The consistent use of infrastructure as code, standardized deployments and automation reduced operational risks, accelerated processes and sustainably increased the stability of the IBM MQ environment.
The service was provided entirely by our internal team of experts - with around 20% onsite and 80% remote operation - and ensured transparency, efficiency and regulatory security at all times.

The result

Our support ensured stable, secure and highly automated IT operations for the insurance company's entire system landscape.

Key results at a glance:

- Reliable operation and continuous maintenance of the IBM MQ infrastructure and all connected Linux-based applications

- Standardized, automated deployment processes with significantly reduced manual effort and minimized error rate

- Improved transparency through proactive monitoring and increased security standards across server, database and container environments

- Strengthened system resilience and sustainable protection of business-critical messaging processes

- Flexible service delivery through a hybrid remote/onsite model with high response speed

The project underlines our ability to efficiently manage complex enterprise IT environments, meet regulatory requirements in the insurance environment and ensure sustainable operational security through targeted automation.
The combination of CloudOps expertise, IBM MQ Managed Services and security-oriented operational management creates a resilient foundation for long-term IT stability and digital development.


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